1. Minimum order quantity is 4 pieces for items with A5/A6 size card, and minimum of 6 sets for party packs, unless stated.
2. All payment made are non refundable.
3. The customised design provided is considered as free service, with up to 3 minor revisions allowed.
4. If more than 1 design is required or more than 3 minor changes done, an additional charge of RM20 per design will apply. However, design variation is limited depending on Ovennoona’s capabilities. If our design does not suffice your requirement, you may provide us your design in suitable size format to proceed with the order.
5. All items are on a pre-order basis. Any orders made with the maximum of 150pcs:
Lesser than 3 working days (urgent order) -additional RM0.50 per item
Beyond our “urgent order” time frame -additional RM1.50 per item
For more than 150pcs, “urgent order” is considered for orders lesser than 5 working days.
6. Postage cost is borne by buyer, with the max weight of 2kg;
Semenanjung Malaysia - RM10
Sabah / Sarawak - from RM25
Singapore - starts from RM32
Orders exceeding the mentioned weight will be charged accordingly.
7. Delivery by third party service (Grab/Lalamove/etc) is borne by buyer regardless of any changes.
8. If you have any preferred courier company, do inform Ovennoona beforehand.
9. Once the parcel is handed over to the courier/rider, the respective courier/rider will be responsible for any damage/loss.
10. Order will be made according to the ‘ARRIVE BY’ date provided by customer. If you wish to receive earlier than your event date, please provide us an earlier date.
11. 50% deposit is required to confirm your order. Order will not proceed until the deposit payment is received. Your slot will only be held for 24 hours after QR is given.
12. Once payment is made, buyer is deemed to have read, understood & agreed to all the T&C stated above.
13. All payment to be made directly to Simply Haz Enterprise.